At Gamework, we value customer satisfaction and strive to deliver high-quality puzzle game development services. However, due to the nature of digital products, we have the following refund policy:
1. Digital Product Policy
All of our services involve the delivery of custom-made digital products, such as Android game source codes, designs, or compiled APKs. Once a project has been delivered, we cannot offer refunds.
This is because:
- Digital products cannot be returned
- Custom development involves time and effort that cannot be reversed
2. When Refunds Are Not Provided
We do not offer refunds in the following cases:
- You change your mind after ordering
- You provided incomplete or incorrect requirements
- The delivered project meets the agreed scope
- Your app is rejected by Google Play due to your own AdMob or policy violations
- You fail to communicate after the project has started
3. Limited Refund Eligibility
Refunds may be considered only in the following rare situations:
- The game delivered is completely different from what was agreed upon
- We are unable to deliver the project within the promised time without any communication
- A technical issue makes the product totally unusable, and we are unable to fix it
In these cases, please contact us within 3 days of receiving your delivery.
4. Revisions and Support
We are committed to customer satisfaction. If there’s an issue with your delivered game, we will:
- Fix bugs or technical errors (within the original scope)
- Offer minor revisions if required
- Provide support until the game works as promised
5. How to Request a Refund (If Eligible)
If you believe you are eligible for a refund based on the above criteria, please contact us at:
📧 Email: support@gamework.in
Include:
- Your order details
- A clear explanation of the issue
- Any screenshots or files related to the problem
We will review your request within 3–5 business days.
6. Final Decision
All refund decisions are made on a case-by-case basis. Gamework reserves the right to approve or deny a refund request at its sole discretion.
7. Contact
If you have any questions about this Refund Policy, feel free to reach out to our support team:
📧 Email: support@gamework.in